You have 14 days after receiving your purchase to contact us here. To qualify for a full refund, you must include your order number, original receipt, or e-mail confirmation. Only unused SaniBeam product(s) in its original packaging and all instruction sheets/components in merchantable quality may be eligible for a full refund. Returns without prior communication with us will not be accepted. Your refund will be processed and returned to the original form of payment used to place your order. Depending on your banking institution, it will take approximately 4-7 business days to see your refund appear back in your account.
If your device arrives damaged or defective, please contact us at firstname.lastname@example.org with your order number and a copy of your confirmation page. If there is a physical defection on your product, if you are able to, please include photos of your device in your email.